Terms and conditions 2015

Terms and conditions 2015

The use of tickets, whether by You or any other person, and the purchase of tickets from this site are governed by the Terms and Conditions set out below.

Eden Box Office tickets each have a unique barcode on them which will be scanned when you get to the ticketing desks in the Visitor Centre.

If the barcode on your ticket has already been scanned you will not be admitted. This ticket allows the holder to visit Eden on the day of the concert and the day after.

The following are not permitted on site: Alcohol (other than that sold on site), Laser pens, Glass bottles or containers, Any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives), Illegal substances, Digital or film SLR cameras, Umbrellas, Chairs

Eden reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management or their representatives, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted as listed above.

The right to refuse admission is reserved by Eden and refunds will not be given to anyone refused entry/ejected due to bad behaviour or if they appear to be under the influence of drink or drugs.

Performance times vary so check our website before arrival.

Last admission is 9.30pm.

Dogs are not permitted in the arena area during the Eden Sessions, except for assistance dogs.

Under 16s must be accompanied onsite at all times by an adult aged 18 or over on a ratio of 1:2 and we recommend that children attending are aged 12 or over. Children under  12 months are admitted free of charge but only if carried in their parents’ arms or in a sling and will not be admitted into the arena. NB: we do not allow prams and pushchairs on site from 6pm onwards.

Audiences will be subjected to continuous high sound levels and strobe lighting may be used. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without permission are prohibited.

The management cannot be held responsible for lost or stolen tickets. No refunds or exchanges. If you did not purchase your ticket from Eden Box Office or a seller authorised by Eden Box Office, you may be refused admission.

For pre-visit and access enquiries please contact us. The Eden Project, Bodelva, St Austell, Cornwall PL24 2SG. Tel: 01726 811911 www.edenproject.com