Eden Sessions 2020 statement and FAQs

Eden Sessions 2020 statement and FAQs

Eden Sessions postponed until 2021

17 April 2020
The Eden Project announced today that the Eden Sessions series of concerts planned for June and July this year will not take place but is being rescheduled for next year.

Organisers have been closely assessing the impacts of the global coronavirus pandemic and decided that to ensure the safety and wellbeing of concert-goers, artists, crews, Eden Sessions staff and supporting teams, the Sessions could not go ahead this year.

When shows are rescheduled and dates confirmed, the Eden Project will contact all existing ticketholders with details. Original tickets will remain valid for any show that is rescheduled.

We would like to assure all ticketholders that we share their disappointment but we are sure they will understand why the Sessions cannot go ahead this summer.

We send our heartfelt thanks to everyone for their patience and understanding while we have worked through these unprecedented times to reach this decision. The good news is that the Eden Sessions will be back in the summer of 2021. We are working hard to reschedule artists booked for 2020 to play next year.

To everyone who was looking forward to this year’s Sessions and to all past and future concert-goers we say thanks so much for supporting the Eden Sessions.

We send our very best wishes to all and look forward to welcoming everyone back to what promises be an unforgettable season in the summer of 2021.

Frequently asked questions

1. Will all of the same artists be re-booked for 2021?
We are working closely with the artists’ representatives on revised show dates for the 2021 Eden Sessions. We will advise ticket purchasers on a show by show basis. In the event an artist is unable to play at the 2021 Sessions we will offer an automatic ticket refund to existing ticket purchasers in line with the Eden Sessions terms and conditions.

2. When will I know the re-booked dates?
We will be in touch by email to all ticket purchasers with the new dates on a show by show basis as soon as we have this information confirmed.

3. Will my 2020 tickets be valid for the re-booked 2021 dates?
Yes.

4. What if my show is not rescheduled?
In the event an artist is unable to play at the 2021 Sessions we will offer an automatic ticket refund to existing ticket purchasers in line with the Eden Sessions terms and conditions.

We are working hard to process all enquiries, but please note that whilst we will work to process refunds as quickly as possible, during this challenging time it could take us up to 60 days to complete. Please bear with us, thank you for your patience.

5. Do I have to wait for the rescheduled show dates or can I get a refund now?
We are working closely with the artists’ representatives on revised show dates for the 2021 Eden Sessions. We will advise ticket purchasers of the revised dates as soon as we can, and your ticket will be valid for the 2021 date.

If, however, you would like a refund ahead of the revised dates being released, please complete the form request here. Request a refund.

We are working hard to process all enquiries, but please note that whilst we will work to process refunds as quickly as possible, during this challenging time it could take us up to 60 days to complete. Please bear with us, thank you for your patience.

All claims must be submitted by midnight on Friday 15 May 2020.

6. If I’m unable to make the revised date, can I get a refund then?
If you are unable to make the revised show date once it is announced, you will have 28 days from the rescheduled announcement date to apply for a refund. The cut off dates for the ticket purchaser to apply for a refund will be listed show by show below as they are announced.

  • Deadlines for refund applications:
    • The Script: 23:59 Tuesday 19 May 2020.
    • My Chemical Romance: 23:59 Monday 25 May 2020
    • Lionel Richie: 23:59 Tuesday 2 June 2020

7. I’ve booked my travel and accommodation for the 2020 Eden Sessions – will this be refunded?
Eden Sessions terms and conditions state that we are not able to refund or reimburse any costs ticketholders may have incurred for travel, accommodation, any other related goods or service or other compensation. You will need to contact the accommodation and/or travel provider directly for their terms and conditions for refunds.

8. I bought my tickets through a third party website – what do I do?
The only authorised way to purchase Eden Sessions tickets is directly through our own booking system, linked to via our website: www.edensessions.com
If you have bought tickets through an unauthorised third party, you will have to contact them directly in relation to any issues with your tickets.

9. Will my 2020 Inside Track be valid in 2021?
All Inside Track passes purchased for the 2020 Eden Sessions will be extended and will remain valid for any new announcements for the 2021 Eden Sessions.

10. Will Inside Track reopen for 2021?
We will review this at a later date in autumn 2020.

11. I’ve booked a Sessions Plus Ultimate Package, Sessions Plus Experience Package or Arena Bar package for the 2020 Eden Sessions – will the same packages be available for 2021?
The Sessions Plus Ultimate, Sessions Plus Experience and Arena Bar packages will remain the same for the 2021 Eden Sessions.

12. Can I/when can I buy a ticket for the rescheduled shows if I’m not already a ticket holder?
All Eden Sessions are currently off sale whilst we work through the rescheduling of the 2020 shows. Please sign up to the Eden Sessions newsletter or follow us on Facebook, Twitter or Instagram for updates and further information.

Eden Sessions postponed until 2021. Find out more