Eden Sessions 2021 statement and FAQs

Eden Sessions 2021 statement and FAQs

Eden Sessions June/July 2021 to be rescheduled

The Eden Sessions series of concerts planned for June and July of 2020 did not take place. Regrettably the uncertainties around staging the series due to the impacts of the pandemic and restrictions on outdoor audiences meant that the summer Sessions had to be postponed.

We have now rescheduled the shows to take place in 2022. We have contacted existing ticket-purchasers with details. Original tickets will remain valid for any show that is rescheduled.

Thanks for your support of the Eden Sessions.

Frequently asked questions

1. Will all of the same artists be re-booked?

We are working closely with the artists’ representatives on revised show dates for the Eden Sessions. We will advise ticket purchasers on a show by show basis as soon as we have this information confirmed. If we are unable to reschedule a concert, we will give an automatic refund to existing ticket purchasers in line with the Eden Sessions terms and conditions.

2. When will I know the re-scheduled dates?

We will contact existing ticket-purchasers by email with the new dates on a show by show basis as soon as we have this information confirmed.

3. Will my 2021 tickets be valid for the re-scheduled dates?

Yes.

4. What if my show is not rescheduled?

In the event that an artist is unable to reschedule, we will give an automatic refund to existing ticket purchasers in line with the Eden Sessions terms and conditions.

We are working hard to process all enquiries, but please note that whilst we will work to process refunds as quickly as possible, during this challenging time it could take us up to 60 days to complete refunds. Please bear with us, and thank you for your patience.

5. If I can’t make the rescheduled date, can I get a refund?

(a) For the Diana Ross show:
This Session has now been rescheduled to take place on Tuesday 21 June 2022, and all original tickets and Sessions Plus packages will remain valid for this new date. The deadline to request refunds ahead of the announcement of a rescheduled Session, passed on midnight on Tuesday 7 December 2021.

(b) For the Lionel Richie show:
This Session has now been rescheduled to take place on Tuesday 14 June 2022, and all original tickets and Sessions Plus packages will remain valid for this new date. The deadline to request refunds ahead of the announcement of a rescheduled Session, passed on midnight on Friday 23 April 2021.

(c) For the My Chemical Romance show:
This Session has now been rescheduled to take place on Tuesday 17 May 2022, and all original tickets and Sessions Plus packages will remain valid for this new date. The deadline to request refunds ahead of the announcement of a rescheduled Session, passed on midnight on Friday 14 May 2021.

(f) For the Bryan Adams show:
This Session has now been rescheduled to take place on Wednesday 29 June 2022, and all original tickets and Sessions Plus packages will remain valid for this new date. The deadline to request refunds ahead of the announcement of a rescheduled Session, passed on midnight on Thursday 24 June 2021.

6. I’ve booked my travel and accommodation for the 2021 Eden Sessions – will this be refunded?

Eden Sessions terms and conditions state that we are not able to refund or reimburse any costs ticketholders may have incurred for travel, accommodation, any other related goods or service or other compensation. You will need to contact the accommodation and/or travel provider directly for their terms and conditions for refunds.

7. I bought my tickets through a third party website – what do I do?

The only authorised way to purchase Eden Sessions tickets is directly through our own booking system, linked to via our website: www.edensessions.com

If you have bought tickets through an unauthorised third party, you will have to contact them directly in relation to any issues with your tickets

8. Will my 2020 Inside Track be valid for revised shows?

All Inside Track Passes purchased for the June/July 2020 Sessions (and subsequently rolled over to the June/July 2021 Sessions) will remain valid for new concerts in the next Eden Sessions series in September 2021.

9. I’ve booked a Sessions Plus Ultimate Package, Sessions Plus Experience Package or Arena Bar package for the 2021 Eden Sessions – will the same packages be available for rescheduled shows?

Yes, the Sessions Plus Ultimate, Sessions Plus Experience and Arena Bar packages will remain the same for the rescheduled Eden Sessions, and existing tickets for these packages will remain valid.

10. Can I/when can I buy a ticket for the rescheduled shows if I’m not already a ticket holder?

We do have a limited number of tickets for some of the rescheduled shows – please check the relevant artist page on this website.

11. How might the Session I’m attending be affected by Covid-19?

Please note that there may be additional measures in place to ensure the safety of staff and guests in relation to Covid-19 which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused entry and/or ejected from the Event). Ticket purchasers will be contacted directly in advance if there are any changes to the Eden Sessions concert schedule or any additional measures they need to be aware of.