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COVID information

For the Eden Sessions in May/June/July 2022 no COVID status checks will be required for entry.

This is in accordance with the current advice and guidance from UK and local Government, and will be continually reviewed. Should guidance change, we will contact ticket purchasers directly with an update. We recommend that everyone coming to an Eden Session takes a lateral flow test on the day of the concert.

Info

Safety measures in place

We continue to keep in place changes introduced during the coronavirus pandemic, including advising visitors to wear face coverings in certain areas as indicated by signage on site, and the closure of certain services and places.

Your health and safety continues to be our top priority.

Here’s our commitment to you:

  • Eden team members (unless exempt) are being advised to wear face coverings in crowded and enclosed spaces.
  • We have signage in place recommending that our visitors wear face coverings in our buildings.
  • We’re keeping queuing outside as much as possible.
  • We use ventilation to assist in moving fresh air around our buildings.
  • We are contactless and cashless.

It’s up to you to help keep us safe too:

  • All visitors are recommended to wear a face covering in appropriate indoor areas and on public transport, as indicated by signage on site.

Refunds

You can apply for a refund if you have received a positive result for COVID-19 from a lateral flow or PCR test within 48 hrs before a Session.

You will need to send us one of the below to apply for a refund:

  • a time- and date-stamped photo of your positive lateral flow test
  • or, written proof of your positive PCR test
  • or, if you paid for a test, check the test kit instructions to see how to report and get evidence your results.

Please provide evidence of acknowledgement of your result. A screenshot will be acceptable proof.

How to apply for a refund

Please note that refunds must be requested by the original ticket purchaser, referencing the Eden Sessions booking reference. Any approved refunds can only be refunded directly to the ticket purchaser and against the original payment card.

Ticket purchasers who wish to apply for a refund must contact Eden Sessions and submit an accepted form of proof as soon as possible, and no later than 14 days of the show date. Please submit your refund claim by emailing sessionsrefunds@edenproject.com. Please ensure that your email includes:

  • The original Eden booking reference
  • The number of tickets that require a refund on that booking with the required proof for each ticket refund requested. E.g. If the original booking was for four tickets and two of these tickets require a refund due to COVID-related reasons, two separate screenshots will be required demonstrating the proof listed above to qualify for refunds.

Refund requests will be processed within 30 days of the completed request to sessionsrefunds@edenproject.com provided the correct information is supplied when the original request is made. You will receive an email confirmation once the refund has been processed. Please allow 5 working days for funds to be received into your account.

Due to the high volume of emails/calls, we will not be able to respond immediately to individual queries. Thank you for your patience, and please bear with us during this very busy time.

FAQs

Can I get a refund for my accommodation/travel?

We are only able to refund for the Eden Sessions ticket(s) plus booking fee. Eden Sessions terms and conditions state that we are not able to refund or reimburse any costs that may have been incurred for travel, accommodation, any other related goods or service or other compensation. Ticket purchasers will need to contact the accommodation and/or travel provider directly for their terms and conditions for refunds.

How do I claim a refund if I bought my tickets from a third-party site?

As stated in the Eden Sessions terms and conditions, claims for refunds must be made by the original ticket purchaser quoting their Eden Sessions booking reference. We are not able to issue refunds for sales made from third party sites. Please contact the third-party site directly for their terms and conditions for refunds.

My friend bought my ticket for me, how do I get a refund?

As stated in the Eden Sessions terms and conditions, claims for refunds must be made by the original ticket purchaser quoting their Eden Sessions booking reference. 

Are your staff being tested/having to prove their COVID status?

We are recommending that staff complete a lateral flow test on the day of any Session they are working.  We have supported the vaccination programme since introduction and encouraged our employees to take this up at all age levels. We have allowed people to have these in work time without losing pay to support the take up of the vaccination.

Are the bands and their entourages/crew being tested/asked to prove their COVID status?

There will be a requirement for all persons entering the Sessions production or artist areas and backstage (including artists, crews and guests, production staff etc.) to be fully vaccinated or to take a lateral flow test before entry to secured areas.