FAQs

FAQs

This page contains all the information you need before attending an Eden Session. All information about arriving at and leaving a Session can be found under the ‘Transport‘ heading towards the bottom of this page.

If you have any further questions, please contact the Eden Box Office on 01726 811972 or email boxoffice@edenproject.com You can also see our full Access Guide for general accessibility information at the Eden Project.

Access for disabled people

To help us provide you with the best possible service we ask you to advise us of any access requirements you may have when booking your tickets for the Eden Sessions. Please telephone the Eden Box Office on 01726 811972 to buy a ticket for a carer, or to arrange wheelchair access.

Accessible car parking

Accessible parking spaces are available in car parks Apple 1 and 2 and Banana to those visiting by car with a clearly displayed disabled Blue badge. You will be directed to park in the larger accessible bays in the car parks nearest the entrance. Alternatively, there is a drop-off area in the Apple 1 car park – for directions just ask any of our car park stewards. If you are not a Blue badge holder but would benefit from accessible parking, please ask a car park steward on arrival.

Please note the park-and-ride buses do not run from these car parks. To get to the visitor entrance from Apple 1 accessible parking drop-off point you will need to take the path down, which is 75 metres at mainly 1:18 with a short section at 1:10. The Apple car parks will be manned by our Access volunteers from 2pm until 7.30pm. Assistance required from this location can be booked in advance on 01726 818878 or by emailing jcollings@edenproject.com.

Accessing and leaving the Arena

Accessible route to the Arena – Once through the ticketing area in the Visitor Centre you have several options for getting down to the Arena. There is a route down the zigzag path, which is a continuous 1:18 gradient path with landings at each end. You can also go over the bridge on your right as you exit the Visitor Centre, and down in the lift, which will bring you out by the Core building. You can then go down a short slope around the cafe terrace to the main path; this is 30 metres at 1:15 gradient. You can also go through the Core building using another lift to get to ground level, and exit the building on to the main path. It is then a flat, level route to the arena area. The Land Train will be available all day to take visitors down to the arena, ending between 3pm and 6pm depending on the logistics of the concert. Please check with a member of staff early afternoon to get the correct finish time.

Assistance to leave the Arena – Eden offers an assisted route for leaving the Arena, primarily for visitors using the disabled viewing platform. Please let the Box Office staff know when you book your tickets if you would like assistance on leaving. If your circumstances change after you have booked your tickets and you find yourself in need of assistance, this can be arranged on the night with the stewarding staff in the Visitor Centre.

Assistance dogs

While these are not allowed in the main arena, they are permitted in the Relaxed Viewing Area.

Balloons

Balloons are available for visitors to feel the concerts; please ask staff on the Disabled Viewing Platform.

Personal Assistant tickets

Eden offers complimentary tickets for personal assistants accompanying disabled guests. When buying your tickets online, you’ll be able to select a Disabled Viewing Platform ticket (subject to availability). Once you’ve purchased your ticket, you’ll be emailed and asked to complete an accessibility form, which will include the option to request a free ticket for a Personal Assistant, if required.

For the pre-bookable platform, space is limited and personal assistants are limited to one per booked space (we provide a chair) to maximise the opportunity for places for those people who need them.

If Disabled Viewing Platform tickets aren’t available to book, then disabled customers should secure Standard Tickets for their whole party, then contact our Box Office (01726 811972) to be put on their list for a wheelchair space, either on the platform, should more spaces become available, or in the Arena.

Toilets

All toilets on site are easily accessible and each location includes a dedicated accessible cubicle. Our Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for a disabled person and up to two carers. Please note, for the Eden Sessions temporary toilet facilities may be in use throughout the evening.

Relaxed Viewing Area

We also offer a non-bookable viewing area where those with physical or mental needs who can watch from a slightly less crowded area away from the arena. Find out more.

Wheelchairs

We offer a range of free wheelchairs for visitors who need them. All of our wheelchairs, including the power chairs, are rated up to 133kg/21 stone. We have a limited number of power chairs available so it is advisable to book – please contact our Access Eden Help Desk on 01726 818895 or e-mail jcollings@edenproject.com

Please let us know when booking your tickets if you will need access to the Disabled Viewing Platform. This platform can offer space for one wheelchair user and one carer which can be reserved when booking tickets.

Disabled Viewing Platform

The Disabled Viewing Platform is on the left hand side as you look at the stage, half way up the Arena. It has a ramped entrance and should be accessed by going around the back of the stage structure then entering at the edge of the Arena stage right. If you need assistance getting to the platform, please ask when booking your ticket to arrange for an Access volunteer, or ask a steward on the night. The path leading to the Disabled Viewing Platform from stage right is 27 metres at 1:9. Capacity is limited to one carer per booked person as space is limited and we want to maximise the facility for those who need it. We provide a chair for the carer. Visibility is not restricted. Balloons for visitors to feel the concerts are available from the staff on the platform.

When buying your tickets online, you’ll be able to select a Disabled Viewing Platform ticket (subject to availability). Once you’ve purchased your ticket, you’ll be emailed and asked to complete an accessibility form, which will include the option to request a free ticket for a Personal Assistant, if required.

If Disabled Viewing Platform tickets aren’t available to book, then disabled customers should secure Standard Tickets for their whole party, then contact our Box Office (01726 811972) to be put on their list for a wheelchair space, either on the platform, should more spaces become available, or in the Arena.

Accommodation

Hotels

For details of hotel and ticket packages please call Eden Breaks on 0871 360 2788, 9am – 9pm weekdays and 9am – 8pm weekends.

On-site hostel and campsite

At the YHA hostel and campsite on site at Eden, places are available for the some of the Eden Sessions: find out more here. Outside our official campsite, there is strictly no overnight camping on site. For details of local campsites please call St Austell Tourist Information Centre on 01726 879500.

Age restrictions and child policy

As each Session is different, age restrictions may apply so please
check at the time of booking if you are planning on bringing
children. Some artists and the content of some performances may
not be deemed suitable by some for younger children. Guidelines
for each gig should be checked prior to purchasing your tickets
but under-16s must be accompanied by an adult aged 18 or over at
all times on a ratio of 1:2. All children over the age of 12
months will require a ticket to be purchased for them.

In addition, by the nature of the event, there will be loud music
and large crowds, so we do advise against bringing young children
to the Sessions. If you do bring children, we recommend bringing
ear protection for them. Please speak to a steward if you forget
to bring this.

While our advice remains that Sessions are not suitable for babies
or small children, those under 12 months are admitted free of
charge. They must be carried in their parents’ arms or in a sling,
as we do not allow prams and pushchairs on site from 6pm onwards.

Animals

No animals are allowed on site during a Session, with the exception of registered assistance dogs. Please let us know when booking your tickets if you are bringing an assistance dog so we can advise on a suitable location and facilities for the event. Unfortunately, owing to emergency evacuation procedures, we cannot allow assistance dogs into the main arena but they can go into the Relaxed Viewing Area that is located on the plane tree steps next to the arena. We have doggy bins at various locations across Eden and we ask owners to ensure their dogs use mulched areas for weeing, not grassed areas. Water is available for dogs in various locations across the Eden site.

Arena

The concerts take place on a large stage in the centre of the Eden site. There are no covered or seated areas. Audiences will be subjected to continuous sound levels and strobe lighting may also be used. Prolonged exposure to loud noises and music may permanently affect your hearing.

The front section of the Arena nearest the stage gets very busy and crowded. The further back you go the less busy it will be. Note that for some gigs, under 12s may not be allowed into the Arena – check the child policy when booking.

Seating

There are no seats available for the concert and you will be required to stand for long periods of time. Please bear this in mind when booking your tickets. It is possible to sit down on the grass of the Arena between acts, but you will not be able to see the performance while sitting on the grass.

If you do have problems standing, there are some seats outside the restaurant areas. You will not be able to take the chairs out of these areas, nor will you be able to see the main stage from here. Our relaxed viewing area enables people to sit down during the concert.

Biomes

The Rainforest and Mediterranean Biomes will be open until 9pm, with last entry at 8.30pm.

Box Office

If you would like to purchase tickets or have any questions which are not answered in this guide please contact the Box Office on 01726 811972 or email boxoffice@edenproject.com

Cameras

Professional cameras (including any SLR-type camera) and video/audio equipment are strictly prohibited. Live video/audio recordings made without permission are prohibited.

Cash machine

You can pay by credit or debit card at Eden, but if you need to get your hands on any cash, there’s an ATM that’s free to use in the Visitor Centre next to the pre-paid ticket desk.

Confiscatable items

The following items cannot be brought into Eden: offensive weapons, illegal substances, folding chairs, umbrellas, alcohol and glass. Professional cameras and video/audio equipment are strictly prohibited.

Crime prevention

All valuable items should be kept with you at all times. Do not leave them unattended.

Emergencies

In an emergency please contact the nearest member of Security or a Steward for help. When you get to Eden, please familiarise yourself with the site and our facilities.

First aid

Eden has a dedicated team of first aiders and paramedics. If you are in need of any medical assistance, please contact a member of Eden staff and they will be happy to help.

Food and drink

You can buy a variety of food and drink throughout the site. We’ve tried to cater for special dietary requirements, including vegans, vegetarians and those with a wheat intolerance. All bars and outlets have dropped counters to help with accessibility.

Bars

There will be a number of bars open during the evening serving alcoholic and soft drinks. All drinks will be served in recyclable plastic containers. Drinks can only be bought with tokens for Eden Sessions gigs (except at the Cocktail Bar, where cash and cards are accepted).  Tokens can be purchased from a number of areas around site and also on arrival at the Visitor Centre.

We operate a Challenge 25 policy, so please do not be offended if we ask you for proof of age when you buy alcohol or drinks tokens. Forms of ID we accept: Driving Licence, Passport.

Anyone who attempts to bring alcohol into the site will have it confiscated.

Left luggage, lockers and lost property

You can leave your suitcases or rucksacks in our lockers situated in the Banana Coach Park and at the park-and-ride drop off. All you need is a £1 coin, which you’ll get back.

If you lose any property, please give the details to a steward who will then pass it on to the lost property department. Everything collected at the end of the night will be sent to our lost property office – contact them on 01726 818750.

Meeting points

Although Eden is not as big as some of festivals, you can still lose your bearings among 6,000 people if you become separated from your group. Arrange to meet at a notable point on site such as the WEEE Man skeleton-like sculpture, the Giant Bee sculpture, or the Link Bridge (the outdoor walkway leading out from the building in between the Biomes).

Mobile phone reception

Mobile phone reception is good throughout the site on most networks, though there are some blind spots and reception can be disrupted when the site is busy. If you encounter difficulty getting mobile reception and need to make a call, please contact a steward who will be able to assist.

Prams and pushchairs

We do not allow prams and pushchairs on site during Eden Sessions from 6pm onwards.

Relaxed Viewing Area

We offer a viewing area where those with physical or mental needs who can watch from a slightly less crowded area away from the arena. It is a shallow-stepped area on the right hand side as you look at the stage, on the edge of the main arena. It is also a standing area, although guests are welcome to sit on the steps if needed. A plus-one is welcome to join you. No chairs are allowed in this area. Assistance dogs are permitted.

Spaces are available on a first come, first served basis once the arena opens (usually at 6pm, but please check the running order for the individual Session) and there is limited capacity. Once you have secured a spot there, you can come and go from this area as needed, including entering the main arena and returning. The nearest toilet facilities are located approximately 50m from this area. We would always encourage anyone to watch from the main arena if possible, as this is where the experience is best. Please also see our Disabled Viewing Platform, which can be booked in advance.

Sessions Plus ticketholders

If you hold a Sessions Plus ticket, you will receive an email with details of the schedule before the concert. Please read this email as it contains a link to where you’ll make your selection for your pre-show dinner. Most Sessions Plus tickets require you to arrive at Eden at 4pm.

Shops

In our shops you’ll find everything from rainforest-inspired kitchenware to educational games to delicious Cornish fare. Whether recycled, made of natural materials, Fair Trade, organic, locally produced or educational, our products have all been chosen because we believe in them.

Tickets

Each person will need a ticket to attend our concerts. As tickets are liable to sell out very quickly it is unlikely we will sell tickets on the door, so please call the Box Office to avoid disappointment. We are unable to refund or exchange tickets. See our terms and conditions.

If you have received your tickets by email but are unable to print them, please bring your reference number (seven digits beginning with a 1) to the ticketing desks, where our staff will ask you some security questions.

Please check the child age guidelines at the time of booking before you purchase tickets as some performances may be unsuitable.

Eden Sessions tickets entitle the ticket holder to visit the Eden Project on the day of the concert and the day after. Please keep your wristband on if you are planning to visit us next day. The Eden Project will close to day visitors at 6pm but if you are staying for the concert and are wearing your wristband then you may stay on site.

We will not know the exact running order and timings until a few days before the show, so we advise that you check this website before your visit. Last entry is 9.30pm and latecomers may be refused entry.

Toilets

We’ve got a whopping 245 toilets, of which we’re very proud. Not only do they flush with harvested rainwater from our site, they have won several National Loo of the Year Awards. All toilets on site are easily accessible and each location includes a dedicated accessible cubicle. Our Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for a disabled person and up to two carers. Please note, for the Eden Sessions temporary toilet facilities may be in use throughout the evening.

Transport

Directions

The Eden Project, just outside St Austell, is well signposted from both the A30 from Exeter and the A391/390 from Plymouth. If you’re coming from outside Cornwall, take the M5 southbound to Exeter, where the motorway splits. Take the A30 and continue until you reach the Innis Downs junction (A391) from which Eden is well signposted. Get more help with directions here.

Public transport

Buses to the Eden Project operate during the day from St Austell Station and Newquay. For times please call the Traveline on 0871 200 2233. There will be a bus operating to St Austell Station after the concert – see details under ‘Leaving a Session’ below.

Bike racks

If you arrive by bike, please lock it to one of our cycle racks in Banana Coach Park. We do not provide cycle locks, so please ensure you bring your own.

Car share

If you fancy some company, want to save money on fuel or reduce your carbon footprint, you might find someone to share your journey through the national lift share network – www.liftshare.com.

Car parking

Eden has two entrances known as the ‘North’ and ‘East’ gates. Whichever entrance you enter through you just need to follow the road and a car parking steward will direct you to a space. If you have a disabled Blue badge, please ensure that this is clearly displayed to allow you to park closer.

Eden has a very large car parking area. Each car park is clearly named after a fruit to help visitors remember where they parked. Some of the car parks are a long walk from the visitor entrance; this is often not so much of a problem on the way down but can be difficult on the way back up. If you would prefer not to walk down the sloped pedestrian paths, you can catch a park-and-ride bus from near where your car is parked to the visitor entrance. The buses are fully accessible and all pick-up and drop-off points have raised kerbs to accommodate access. Please note that the park-and-ride bus only operates within the Eden Project and does not go off site. There is no charge for car parking or using the park-and-ride bus.

Cars may be left on site overnight providing they are collected the next day. There is strictly no overnight camping or sleeping in cars allowed.

See information on accessible car parking under the ‘Access for disabled people’ section above.

Arriving at and leaving a Session

Arriving at a Session

We run a free on-site park-and-ride bus service between our car parks and visitor entrance.

Drop-off points
  • If you are being dropped off by car then the only drop-off point is in the Banana Car Park where you will also find toilet facilities and lockers.
  • If you are being dropped off by taxi then the only drop-off point is in the Banana Coach Park where you will also find toilet facilities and lockers.
Security check

All visitors will be required to go through a security point. Eden reserves the right to search anyone entering Eden premises, including any baggage. The right of admission is reserved by Eden and refunds will not be given to anyone refused entry because they appear to be under the influence of drink or drugs. Offensive weapons, illegal substances, folding chairs, umbrellas, alcohol and glass may not be brought into Eden. Professional cameras (ie any SLR-type camera) and video/audio equipment are strictly prohibited.

Facilities and access

As you enter the area known as the Street you will see a long covered walkway. On the left are toilets and a cash machine and on the right is the Visitor Centre. This all has flat, level access.

In the Visitor Centre you will find the ticketing desks, where you will collect your wristbands and have your first opportunity to buy drinks tokens. If you need to borrow a wheelchair or would like assistance from an Access volunteer, please see a steward in the Visitor Centre.

Hearing loops are available at three of the ticketing booths located in the Visitor Centre at arrival. They will be shown by the T and ear symbol sign on the desks. There will be balloons for visitors to feel the concerts; these will be available from the staff on the disabled viewing platform.

Leaving a Session

At the end of the concert there will be 6,000 people leaving the site, so we ask you to take your time and be patient. The route out of the site is the same as the route in and is a series of uphill slopes back to the Visitor Centre, then on to the car parks either using the park-and-ride buses or following the paths. Although there is a lot of lighting, it can be helpful to bring a torch. The car parks can become very busy when everyone leaves and again we ask for your patience.

To get everybody off site as quickly as possible and avoid long queues you may be directed out of a different gate than the one you entered by, so it’s a good idea to check before you arrive how to get home from either gate.

Cars and taxis
  • If you are being picked up by car then the only pick-up point is in the Banana Car Park.
  • If you are being picked up by taxi then the only pick-up point is in the Banana Coach Park. Please ensure that you pre-book a taxi if required, as it will be incredibly difficult to find a local one at the end of the night.
Buses

There will be a bus operating to St Austell Station after the concert. The buses start at 10pm to allow those who wish to leave early or who have train tickets to make their connections. The buses run every half hour and finish at around midnight when there is no more demand. Each ticket costs £5 or 1 alcohol token. Tickets can be purchased in the Visitor Centre earlier in the day, and at Banana Coach Park on exit at the end of the gig.

Wristbands

When you show your ticket on arrival you will be given a coloured wristband that you must wear both on the day of the concert and on the day after if you plan to return to Eden then.