To help us provide you with the best possible service we ask you to advise us of any access requirements you may have when booking your tickets for the Eden Sessions. Please contact our Box Office on 01726 811972 to buy a ticket for a carer, or to arrange wheelchair access.
Accessible car parking
Accessible parking spaces are available in car parks Apple 1 and 2 and Banana to those visiting by car with a clearly displayed disabled Blue Badge. You will be directed to park in the larger accessible bays in the car parks nearest the entrance. Alternatively, there is a drop-off area in the Apple 1 car park – for directions just ask any of our car park stewards. If you are not a Blue Badge holder but would benefit from accessible parking, please ask a car park steward on arrival.
Please note the park-and-ride buses do not run from these car parks. To get to the visitor entrance from Apple 1 accessible parking drop-off point you will need to take the path down, which is 75 metres at mainly 1:18 with a short section at 1:10. The Apple car parks will be manned by our access volunteers from 2pm until 7.30pm. Assistance required from this location can be booked in advance on 01726 818895 or by emailing email@example.com.
Accessing and leaving the Arena
Accessible route to the Arena – Once through the ticketing area in the Visitor Centre you have several options for getting down to the Arena. There is a route down the zigzag path, which is a continuous 1:18 gradient path with landings at each end. You can also go over the bridge on your right as you exit the Visitor Centre, and down in the lift, which will bring you out by the Core building. You can then go down a short slope around the cafe terrace to the main path; this is 30 metres at 1:15 gradient. You can also go through the Core building using another lift to get to ground level, and exit the building on to the main path. It is then a flat, level route to the Arena area.
Unfortunately, we are currently unable to operate the Land Train.
Assistance to leave the Arena – We offer an assisted route for leaving the Arena, primarily for visitors using the Accessible Viewing Platform for People with Disabilities. Please let the Box Office staff know when you book your tickets if you would like assistance in leaving the Arena. If your circumstances change after you have booked your tickets and you find yourself in need of assistance, this can be arranged on the night with the stewarding staff in the Visitor Centre.
While these are not allowed in the main Arena, they are permitted in the Relaxed Viewing Area (see below).
Balloons are available for visitors to feel the concerts; please ask staff on the Accessible Viewing Platform for People with Disabilities.
Bring a Personal Assistant for free
Eden offers complimentary spaces for personal assistants accompanying guests with a disability. When buying your tickets online, you’ll be able to select an Accessible Viewing Platform ticket (subject to availability). Once you’ve purchased your ticket, you’ll be emailed and asked to complete an accessibility form, which will include the option to request a free space for a Personal Assistant, if required. We do not issue separate tickets for Personal Assistants; instead, we instead ask for their name on the accessibility form and then associate this name with your Accessible Viewing Platform ticket.
Space is limited on the Accessible Viewing Platform and personal assistants are limited to one per booked space (we provide a chair) to maximise the opportunity for places for people who need them.
If Accessible Viewing Platform tickets aren’t available to book, customers with a disability should secure Standard Arena Tickets for their whole party, then contact our Box Office on 01726 811972 to be put on their waiting list for a wheelchair space, either on the Platform, should more spaces become available, or in the Arena.
Eden recognises the support provided by young carers. Our policy, however, is that young people under 16 years old must be supervised on our premises at Sessions and we must be confident that personal assistants can assist effectively in the event of an emergency.
Your personal assistant, by accepting this ticket, must be aged over 18 (or as agreed by the Access Team) and accepts responsibility for providing the additional support you require to access our venues and services, including in an emergency or evacuation situation, and must be capable and available to provide this support throughout your visit.
All toilets on site are easily accessible and each location includes a dedicated accessible cubicle. We have an accessible portaloo on the Accessible Viewing Platform for People with Disabilities, which is lit. We also have accessible loos next to the other portaloos close to both bars. Our Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, hoist system, shower and space for one person with a disability, and up to two carers. Please note, for the Eden Sessions temporary toilet facilities may be in use throughout the evening.
We offer a range of free wheelchairs for visitors who need them. All of our wheelchairs, including the power chairs, are rated up to 133kg/21 stone. We have a limited number of power chairs available so it is advisable to book – please contact our Access Eden Help Desk on 01726 818895 or e-mail firstname.lastname@example.org.
Please let us know when booking your tickets if you will need access to the Accessible Viewing Platform for People with Disabilities. This platform can offer space for one wheelchair user and one carer which can be reserved when booking tickets.